@book{163329,
	author = {Prieto Herrera, Jorge Eliécer},
	title = {Gerencia del servicio:},
	publisher = {ECOE,},
	year = {2014},
	address = {Bogotá:},
	url = {https://app.vlex.com/#/sources/gerencia-servicio-clave-ganar-todos-tercera-edicion--12187}
}