@book{266284,
	author = {Wessler, Richard L., and Hankin, Sheenah,},
	title = {Trabajando con clientes difíciles :},
	publisher = {Desclée De Brouwer,},
	year = {2016.},
	series = {Biblioteca de psicología ;},
	address = {Bilbao :},
	url = {https://www.digitaliapublishing.com/a/84240/}
}