00531nam a2200133Ia 4500008004100000020001800041082001800059100002500077245013200102260002700234300001100261500003800272650008700310120622s9999    xx            000 0 und d  a0-07-026768-5  a658.562 H311b  aHarrington, H. James  aBusiness process improvement : the breakthrough strategy for total quality, productivity and competitiveness / H. J. Harrington  aNew York : McGraw-Hill  a274 p.  aIncluye bibliografía e índice  a1. CONTROL DE CALIDAD \ 2. ADMINISTRACION DE LA PRODUCCION - CONTROL DE CALIDADÌ