@book{95140,
	author = {Ould, Martyn A.},
	title = {Business process management: },
	publisher = {Brithish Computer Society [BCS],},
	year = {2005.},
	address = {Tampa [Florida E.U.]: },
	note = {PLAN FLEXIBLE
LIC. INFORMÁTICA / ARQUITECTURA DE PROCESOS P25 (L-2) / (04 004657)}
}